HealthSync is provided by the HealthSync Team, BSIT, National Teachers College.
How to ask for deletion
Link to this sectionRoute 1 · In the app
- Care partners, in the app: open Profile, tap Delete account, review the list of patients that will be deleted with you, and confirm.
- Managed patients, in the app: open Profile and tap Request account deletion. Your care partner is asked to confirm before anything is removed.
Route 2 · By email
- If you cannot open the app: email support.healthsync@gmail.com with the subject "Delete my HealthSync account", from the email address on your account. Include your full name. If you are a managed patient, include your care partner's name, because they will be asked to confirm.
After you ask
- We may ask a question that only the account holder can answer before we act.
- We delete the account and its data within 30 days of confirming your request.
What is deleted
Link to this section- Your account and sign-in.
- Your profile: name, email, phone number, alert settings and notification token.
- For patients: medical conditions, allergies, emergency contact, medicines, schedules, dose history and alerts. If you are a care partner, this includes the accounts of the managed patients you created and all of their records.
- Medicine box pairing, if you had one.
What is kept
Link to this section- Copies in backups are removed within the same 30 days or when the backup expires.
- A minimal record that a deletion was requested, and anything we are legally required to keep.
If you only want some data removed
Link to this sectionEmail support.healthsync@gmail.com and say which items. Care partners can also retire or remove medicines in the app.
Questions: support.healthsync@gmail.com